(843) 334-8425

ABOUT YOUR METER

* Attention Customers *

Bethune Rural Water Company will be conduction a meter change our project. In the coming months during this project you will see our service technician at you meter.  As a part of the project there will be an interruption of service for the household or business meter that is being changed.  In addition each meter box will have an antenna that is mounted flush with the meter lid. If the original antenna is damaged, Bethune Rural Water Company will provide the customer a second antenna at no charge. Each additional antenna will cost $200.00.  Thank you for your patience and cooperation during this time.  If you have any questions or concerns feel free to contract your board of director representative or our Operations Manager at 843-334-8425 ext 5.

ABOUT YOUR METER

Meters and meter boxes are the property of Bethune Rural Water Company. They measure how much water flows from BRW’s water system into a customer’s private plumbing. BRW’s water meters measure custometer_gallonsmers’ water use in gallons. As water passes through the meter the red hand on the face of the meter dial rotates clockwise. Each time it makes a complete rotation, the register will increase by one, indicating that 10 (ten) gallons of water has been used. Notice that there is a painted stationary zero on the dial to the far right, indicating the placeholder for one gallon.  When we read meters for billing purposes we read all the numbers on  the dial including the stationary zero.

 

READING YOUR METER

Bethune Rural Water Company reads your meters once every 28-31 days. It’s important to make sure your meter is accessible by keeping it free of obstacles such as unfriendly dog, bushes, and debris. If for some reason we are unable to get a meter reading we’ll estimate your usage based on your usage history.

 

METER TEST

Below are instructions on how to check your meter to find out how much water is being lost due to a leak.  Knowing the volume of loss will help you to understand the potential size of the leak.  Also, after a leak detection repair is completed, check the meter again to make sure all the leaks have been repaired.

  •   This test should be conducted for a 30 minute period, during which time no water is being used on the property.
  •   Find your water meter, which is usually located in front of the house in a covered box near the street.
  •   Write down the numbers indicated on the meter at the start of this test.
  •   Return to check the meter reading after 30 minutes have passed.
  •   If the numbers have not changed, you do not have a leak in your pressurized water system.
  •   If the numbers have changed, continue with the following steps.
  •   Shut off the valves under all toilets in the house, and repeat steps 1-4.
  • If the numbers have not changed, you may have a running toilet that should be serviced.

If the numbers have changed, this indicates water consumption even though water was not being used during the test.

 

WATER FILLED METER BOXES

In some areas if the system, it’s normal for water meter boxes to be filled with water. Because all of our meters are read manually, our service technician carries a hand pump to pump out the water so they can clearly see the meter reading.